Refund policy
Returns & Refund Policy
Last Updated: September 2026
At Black Bridge Supply, we stand behind the products we sell. Due to the nature and intended use of our torch products, the following return and refund conditions apply.
Returns
We do not accept returns or exchanges for change of mind after delivery.
Our torch products are safety-sensitive items that may be fueled, ignited or operated after delivery. Once delivered, we cannot reliably verify that a product has remained completely unused or safely return it to saleable inventory.
This does not affect any rights you may have under applicable consumer law.
Damaged, Defective or Incorrect Items
If your product:
- Arrives damaged during transit
- Is defective
- Is not functioning as intended
- Is different from the product you ordered
Please contact us within 7 days of delivery at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the product
- Close-up photographs of the relevant components where requested
We may request additional photographs or videos to properly assess the issue before approving a resolution.
Approved Claims
After reviewing your claim, where appropriate we may offer:
- A replacement product
- A full refund
- A partial refund
- Another appropriate resolution
If an item is confirmed to be defective, damaged during shipping, or incorrectly supplied, Black Bridge Supply will provide an appropriate remedy in accordance with this policy and applicable consumer law.
Non-Returnable Products
We do not accept change-of-mind returns, including where the customer simply decides they no longer want or need the product.
Products that have been fueled, ignited, operated, modified, altered, damaged through misuse, or otherwise used are also non-returnable unless there is a qualifying defect or other applicable consumer right.
Refund Processing
Where a refund is approved, it will normally be issued to the original payment method within 5–10 business days.
Your bank or financial institution may require additional time before the refund appears in your account.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or been dispatched.
Contact Us
For return, refund, damaged-item or order enquiries, please contact:
Black Bridge Supply
Email: blackbridgesup@mail.com
Website: www.blackbridgesupply.com